At Sansulte, your satisfaction is our priority. We understand that sometimes things don’t go as planned, and we’re here to make the process of refunds and returns as smooth and hassle-free as possible.
Returns
If you’re not entirely satisfied with your purchase, you may return it under the following conditions:
-
Eligibility for Returns:
- Items must be unused, in their original condition, and include all original packaging and tags.
- Returns must be initiated within 30 days of receiving your order.
-
Non-Returnable Items:
- Certain items, such as perishable goods, customized products, and intimate items, cannot be returned. Please check product details before purchasing.
-
How to Start a Return:
- Contact us at infosansulte@gmail.com or call us at +44 7878 768047 to initiate a return.
- Once approved, we’ll provide you with instructions on shipping the item back to us.
Refunds
We aim to process refunds quickly and efficiently.
-
Refund Process:
- Once your return is received and inspected, we’ll notify you of the status.
- If approved, your refund will be processed within 7–10 business days, and the amount will be credited to your original payment method.
-
Partial Refunds:
- In some cases, partial refunds may be issued for items that are not in their original condition or missing parts.
Exchanges
Need a different size, color, or product? We’re happy to help with exchanges. Contact us at infosansulte@gmail.com to discuss your options.
Shipping Costs
- Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
- Original shipping fees are non-refundable.
Need Help?
We’re here to assist you every step of the way. If you have questions or concerns about our Refund and Returns Policy, feel free to reach out at:
- 📧 Email: infosansulte@gmail.com
- 📞 Phone: +44 7878 768047
Thank you for shopping with Sansulte—we appreciate your trust and are committed to ensuring your satisfaction!
